Refund policy
At ZEBA, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return under the following conditions.
Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify for a return:
- Item must be unused, unworn, and in original condition
- Original tags and packaging must be intact
- Proof of purchase or order confirmation is required
Items returned without prior approval will not be accepted.
Return Process
To request a return, please contact us at:
Once your return is approved, we will provide instructions on how to send the item back.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or wrong item, contact us immediately so we can resolve the issue as quickly as possible.
Exchanges
If you wish to exchange an item, please return the original product first. After approval, you may place a new order for the desired item.
Refunds
After receiving and inspecting your returned item, we will notify you regarding refund approval.
If approved:
- Refunds will be issued through the original payment method
- Processing may take 7–10 business days, depending on your bank or payment provider
If more than 15 business days have passed after approval, please contact us at zebaofficial00@gmail.com.
